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Covid-19 has impacted the way we travel. Visit the DHHS website for more information about what you can and cannot do at this time.

Regional Booking Service Terms and Conditions

MORNINGTON PENINSULA REGIONAL BOOKING SERVICE TERMS AND CONDITIONS

The Mornington Peninsula Regional Booking Service is operated on behalf of partners with the Mornington Peninsula Regional Tourism Board by the Mornington Peninsula Visitor Information Centre, 359B Point Nepean Road, Dromana. Phone +61 3 5950 1579 email: info@tourism.mornpen.vic.gov.au

The Mornington Peninsula Visitor Information Centre & Booking Service is open daily 10am to 4pm and closed Christmas Day, Good Friday, ANZAC Day (April 25th).

Travel arrangements and prices detailed on www.visitmorningtonpeninsula.org are provided by the accommodation and ticketing operators via booking service platform, Bookeasy, managed by the Mornington Peninsula Visitor Information Centre. The Mornington Peninsula Visitor Information Centre has taken due care and responsibility to verify and check all information on www.visitmorningtonpeninsula.org as at the time of compilation. However, as the relevant accommodation and ticketing operators on this website supply this information, it accepts no responsibility for any inaccuracy or misdescription contained within this website or information as so supplied.

Sales of services as contained on this website are made by Mornington Peninsula Visitor Information Centre, only as an agent for the person, business or company providing the services. Mornington Peninsula Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice. PLEASE NOTE: many properties do require minimum night stays during Peak Holiday Times, school holidays and long holiday weekends. Each property will have this stipulated within their own Booking Conditions but are subject to change (without notice) at the discretion of the property owner. 

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Validity of Rates

All prices listed on this website are in Australian Dollars (AUD$). Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Self-contained properties may not include linen in the price, check add-ons for linen hire fee otherwise you will need to bring these items. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Prices are subject to change without notice at the discretion of the accommodation or ticketing operator.

Payments; Payment is due at time of booking. Secure Pay is used for online transactions.

Cancellation Policy

Accommodation bookings – Customer cancellation

Whilst this is a complimentary Booking Service, cancellations of confirmed bookings (ie where payment has been made) will attract an AUD$25.00 (incl. GST) administration fee that may be in addition to any Cancellation Fee charged by the accommodation operator. Please ensure you view the cancellation policy of your selected property prior to booking.

Accommodation bookings – Accommodation operator cancellation

 We reserve the right to offer alternative accommodation of a similar standard in the case of the Operator over booking their property or for any reason beyond our control or a full refund will be offered, whichever solution is most acceptable to the customer. A full refund may be given in the event a cancellation is made due to circumstances beyond the accommodation operator’s control eg flood, bushfire, pandemic.

Ticket and event bookings

All ticket cancellations will be subject to cancellation of the ticket operator. A small booking fee may also be charged by the Mornington Peninsula Visitor Information Centre in addition to the operator’s fee. Please ensure you view the ticket or event cancellation policy prior to booking.

Tour bookings

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how www.visitmorningtonpeninsula.org handles and protects your PII in accordance with commonly accepted privacy principles. The privacy policy can be found here.

Mornington Peninsula Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to info@tourism.mornpen.vic.gov.au or sent via postal mail to: Mornington Peninsula Visitor Information Centre, Private Bag 1000, Rosebud, Victoria 3939.. 

What Information We Collect

To keep our service as simple and easy as possible we do not create, use or store profiles of customers. We only record PII and other information that we reasonably require to do business with you. 
Mornington Peninsula Visitor Information Centre collects PII when you: 

  • Make a booking
    Your full name, address, email address and phone number are taken each time you make a booking with www.visitmorningtonpeninsula.org.
  • Contact www.visitmorningtonpeninsula.org
    Mornington Peninsula Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

 How We Use Your Information

Mornington Peninsula Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitmorningtonpeninsula.org may be used to: 

  • Purchase Mornington Peninsula Visitor Information Centre products or services
    Information collected when you purchase from www.visitmorningtonpeninsula.org is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Respond to your questions or suggestions
    We will use your address, email address and/or telephone number to contact you when you submit a question.

Who We Share Your Information With

Mornington Peninsula Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers
    Mornington Peninsula Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation or ticket operator. Our operators require this information for the booking and if they need to contact you about the booking. Although Mornington Peninsula Visitor Information Centre offers accommodation and experiences from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.visitmorningtonpeninsula.org.
  • Legal obligations
    Mornington Peninsula Visitor Information Centre may be required by law to disclose information provided by you to www.visitmorningtonpeninsula.org for the purposes of obtaining products or services from www.visitmorningtonpeninsula.org. Mornington Peninsula Visitor Information Centre may also disclose information against someone who poses a threat to Mornington Peninsula Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
  • Under the Privacy and Data Protection Act 2014 Mornington Peninsula Visitor Information Centre is obliged to be compliant.

How You Control and Access Your Information

Mornington Peninsula Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows: 

SECURE PAY

BookEasy™ Secure Payment Gateway is provided using SecurePay SecureBill Product. SecureBill uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and SecurePay. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.

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